The Australian Financial Complaints Authority, or AFCA, recorded more than 96,000 complaints against financial businesses, 34 per cent more than the previous financial year.

The impact of financial stress and scams reflect this growth in complaints, and more than 250 million dollars were provided to customers in compensation. 

Produced By: Eduardo Jordan

Featured In Story: Justin Untersteiner – Chief Operating Officer from the Australian Financial Complaints Authority

First aired on The Wire, Friday 28 July 2023